In this guide, you’ll learn how to connect your domain to Kajabi, the most common problems users face during Kajabi domain connection, and the exact solutions to fix them without breaking your email or website. Checkout our article on how to setup high converting kajabi website

How Kajabi Domain Connection Works

When you connect a domain from GoDaddy to Kajabi, Kajabi may provide its own nameservers during the setup process.

Once those nameservers are added in GoDaddy:

• The domain becomes managed by Kajabi

• DNS changes are handled inside Kajabi

• Domain is connected to Kajabi

This is where most confusion begins—especially around email (MX records).

Step-by-Step: Connecting Your GoDaddy Domain to Kajabi

Step 1: Start Domain Connection in Kajabi

Go to: Kajabi Dashboard → Settings → Domains → Connect Existing Domain

• Enter your domain name

• Kajabi will generate custom nameservers

These nameservers must be added in GoDaddy.

Step 2: Update Nameservers in GoDaddy

Login to GoDaddy and follow:

My Products → Domains → Manage DNS → Nameservers

• Replace existing nameservers with the ones provided by Kajabi

• Save changes

Once this is done:

• DNS is now controlled by Kajabi

• Domain propagation usually starts immediately

Propagation can take 15 minutes to 48 hours.

What Happens to Email (MX Records)?

In most cases, Kajabi automatically propagates existing MX records during domain connection.

This means:

• Your GoDaddy mailbox should continue working

• Incoming emails should still be received

However, this does not always happen.

Common Issue #1: Emails Stop Receiving After Domain Connection

Why This Happens

Sometimes, when the domain is connected:

• MX records are not automatically propagated

• Or they are partially missing

If you are using a GoDaddy mailbox, this will cause incoming emails to stop.

Solution: Add MX Records Manually in Kajabi

If Kajabi is managing your DNS, you must add MX records inside Kajabi.

Go to: Kajabi → Settings → Domains → Your Connected Domain

Then:

• Click Add Custom Records

• Add the following MX records

MX @ mailstore1.secureserver.net Priority: 0

MX @ smtp.secureserver.net Priority: 10

Save the records and allow time for propagation.

Domain Disconnects After Connecting to Kajabi

Why This Happens

This can occur due to:

• Incomplete DNS propagation

• Temporary verification issues

• Conflicts during nameserver switching

The domain may show as connected initially, then disconnect later.

Solution: Contact Kajabi Support

Kajabi support is generally fast and efficient.

If your domain keeps disconnecting:

• Contact Kajabi Support

• Share your domain name

• Explain that the domain was connected via nameservers

They can:

• Manually re-verify the domain

• Force SSL provisioning

• Resolve internal connection conflicts

Common Issue #3: Website Works but SSL Shows Error

Cause

SSL provisioning may still be in progress or stuck due to DNS changes.

Solution

• Wait up to 24 hours

• Ensure domain shows as connected

• Kajabi handles SSL automatically once DNS is stable

If it persists, Kajabi support can reset SSL.

Best Practices When Connecting Domain to Kajabi

• Confirm whether you are using email services on GoDaddy before connecting

• Keep a record of existing DNS settings

• Allow full propagation time before testing

• Test website and email separately

• Avoid repeated DNS changes within a short time